Demand for appointments and home visits vary daily.  To request an appointment please call the practice or submit an econsult via our website from 8am Monday to Friday. For a Home Visit request please enable GPs to arrange capacity within that day's clinics by informing the practice between 8am and 11am whenever possible.

 Our GPs triage all requests to prioritise appointments and to ensure that patients are offered the most appropriate appointment based on the clinical need of the patient and with the most appropriate health care professional or service. 

The simplest way to make an appointment request is the econsult link on our website.  However, for those unable to access online forms please call the practice when open.  When calling the receptionist will ask you for your name and DOB and confirm your telephone number. If you need to speak to a doctor urgently, because it is an emergency, tell the receptionist straightaway.

Our receptionist will ask you generally for information about your health problem and "if appropriate" care navigate to more appropriate member of the team e.g physiotherapy, pharmacy.  The information you can provide will help the doctor(s) prioritise the call back based on patients' needs and any urgent priority.  It does not have to be detailed information just general guidance such as Sticky Eye, or dizziness and how long you have been poorly.  The receptionist is not prioritising your call the GP will do this from the information you have provided.  If you do not wish to discuss your symptoms with the receptionist, then please state this to the receptionist.

If you want to talk to a specific Doctor or Nurse at the practice, please tell the receptionist and whenever possible we will try to arrange this.  This may not always be possible, but we aim to provide continuity of care.

If your doctor thinks you need to come into the surgery to be seen, or if you would still like to come in, he or she will make an appointment for you when triaging or discussing the symptoms.

Monday to Friday 8.30am to 11.30am and 3.00pm to 5.30pm

GP’s are also available for telephone consultations if you wish to consult with a GP over the telephone.

Our doctors are available to give you advice over the telephone. It may be necessary to take your number and a brief message to enable them to return your call when they are free. Please call the practice as early as possible, preferably between 8am and 10am to log a request for routine telephone advice. 

There are also Extended Access appointments available at Park Surgery within the One Life building. 

These appointments are provided by our Central Middlesbrough Primary Care Network.  Appointments are available Monday to Friday 6pm - 8pm and Saturday 9am - 5pm. 

If you would like to book one of these appointments please speak with a member of Reception.

If your illness prevents you from attending the surgery, you can request a home visit by telephoning 245069. Please try to telephone before 11am. Obviously, we will take calls for an emergency visit at any time. Our reception staff will ask for you telephone number and other details, to enable to doctor to assess the urgency of the call.

Please remember:- 3 or 4 patients may be seen in the surgery in the time that it takes to visit 1 patient at home.

The facilities for investigation and treatment are much better at the surgery and we therefore ask all patients to attend if possible.

Please call us as soon as possible if you need to cancel an appointment in order for us to give the slot to someone else.

Our telephone automated attendance can assist with cancelling the appointment without having to speak to our receptionist and without having to que on the telephone.  Simply call the usual practice number and select the options for canelling appointments.

Please tell us:

• If there’s a specific doctor, nurse or other health professional you would prefer to respond
• If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• If you need an interpreter
• If you have any other access or communication needs

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Complete our SMS Reminder Form

If you're planning to travel outside the UK you may need to be vaccinated against some of the serious diseases found in other parts of the world.

View the NHS Travel Vaccination Advice

Please contact the practice 6-10 weeks before travel and speak with our Practice Nurses who are available to advise on vaccines for travel abroad.