Noticeboard

Seasonal Influenza Vaccines - Book your appointment NOW

Flu vaccine will be available at Discovery Practice from October 2020 for those eligible in an at risk group. Please call to book you appointment. Please read information of the changes we have made to our Vaccination Clinics to ensure we keep you safe this year on the "Influenza vaccine Appointment" section under the Appointment tab.   Thank you

 

As you will have seen/heard in the media; the Government is expanding this year’s flu vaccination programme to include people aged 50 to 64.

 

In order to protect those most vulnerable, the ‘at-risk’ groups will be prioritised and vaccinated first.

 

Once the ‘at-risk group’ phase is well underway, those aged 50 to 64 will then receive an invitation to be vaccinated (they will not be vaccinated prior to receiving an invitation.)

Coronovirus  

Please see attached for details of  Covid-19 How to get tested

If you think you have coronavirus or you have a New Continuous cough OR fever OR loss of/change of smell or taste or you have in the last 14 days been to a country or area with a high risk or coronavirus go to (www.nhs.uk for a details of high risk countries) or you have been in an airport or close contact with someone who has a confirmed case of coronavirus.

DO NOT GO TO THE GP SURGERY/HOSPITAL OR COMMUNITY PHARMACY., STAY INDOORS AND AVOID CLOSE CONTACT WITH OTHER PEOPLE. 

 


From January 2019 repeat prescription requests will no longer be accepted via telephone and require 72 hours to process.  For details of How To Order please visit the prescriptions section on the website.


SELF CARE FORUM - www.selfcareforum.org  This site offers helpful advice and leaflet which are downloadable.  We believe in empowering our patients to have confidence in managing their conditions.  It will also provide helpful advice through the winter months.

OUT OF HOURS: If you need to see or speak to a GP on Bank Holidays, weekends or between 6pm and 8am Monday to Friday please ring NHS 111.  To learn more about our local extended hours GP services please visit http://www.southteesaccessresponse.nhs.uk/


PRACTICE CLOSURES

Future planned half day closing is Wednesday 22nd April 2020, from 12pm the practice will re-open the following day at 8am.

The practice temporarily closes on Thursdays between 12pm & 2.00pm to facilitate staff training and education.  If during this period you need to speak to a Doctor URGENTLY please call 07436803445. This number is only available on Thursdays during this period.  PLEASE NOTE THE PRACTICE CLOSED ON UK BANK HOLIDAYS

PATIENT ONLINE
You can now access a summary of your medical record, order repeat prescriptions and book call back appointments via our online services.  To apply for access and a password please contact our reception team who will explain the simple process.  

ALLOCATION OF NAMED GP FOR ALL PATIENTS
Please see under the Practice Policies section for further details.

Appointments

Demand for appointments and home visits vary daily.  We endeavour to offer same day access and would appreciate if you telephone between 8am and 10am on the main surgery telephone number 01642 245069.

Appointments beyond this time will be offered based on the clinical need of the patient and available capacity in the practice, to ensure we provide safe care.

You can book a telephone consultation with a GP / ANP or a face to face appointment with our Nursing Team for a Blood Pressure or Blood test (GP must have authorised) out of practice hours by accessing the online booking system (currently disabled due to covid 19), please ask a receptionist how to register for this service.

Please be aware from 1st July 2019 there are extended hours appointments available on Monday evenings in the practice after 6.30pm, these can be booked in the usual way by contacting the practice as stated above.  

There are also extended hours appointments available with our Out of Hours STAR service if you need to see or speak to a GP or nurse after 6pm on a weekday, or on a weekend or Bank Holiday, you can access our local extended GP hours service follow the link below.  These appointments are provided at different sites and not at the Discovery Practice.

http://www.starappointment.co.uk/booking/

When call the practice for an appointment the receptionist will ask you for your name and your telephone number. If you need to speak to a doctor urgently, because it’s an emergency, tell the receptionist straightaway.

The receptionist will ask you generally for information about your health problem. This will help the doctor(s) prioritise the call back based on patient need. It does not have to be detailed information just general guidance such as Chest Pain, Sticky Eye or dizzyness.  The receptionist is not prioritising your call the GP will be from the information the receptionist is able to add to the request.  If you do not wish to discuss your symptoms or health problem with the receptionist then please state this to the receptionist.

If you want to talk to a specific doctor tell the receptionist and wherever possible they will arrange this.

If your doctor thinks you need to come into the surgery to be seen, or if you would still like to come in, he or she will make an appointment for you.

When you call the surgery if the doctor is busy he or she will call you back as soon as possible. We aim to return all calls within 1 hour. 
 

Please click here to read update to this

Doctors Consulting Times

Monday to Friday 8.30am to 11.30am  and  3.00pm to 5.30pm

Extended Hours Mondays from 6.30pm (Starting 1 July 2019)

GP’s are also available for telephone consultations if you wish to consult with a GP over the telephone.

Nurse Consulting Times

 Monday

 AM

 8.00 - 12.00

 

 PM

 1.30 - 4.30

 

 

 

 Tuesday

 AM

  9.30 - 12.00

 

 PM

  1.30  - 4.30

 

 

 

 Wednesday

 AM

  8.30  -  12.00

 

 PM

  1.30  - 4.30

 

 

 

 Thursday

 AM

  9.30  -  12.00

 

 PM

  2.00   -   5.00

 

 

 

 Friday

 AM

  9.30  -  12.00

 

 PM

  1.30  - 4.30

 

 

 

Extended Hours STAR SERVICE appointments:

There are extended hours appointment for routine care only the appointments will be at different site locations. 

Please click on the link below to book an appointment.

http://www.starappointment.co.uk/booking/

 
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