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Noticeboard

From January 2019 repeat prescription requests will no longer be accepted via telephone.  For details of How To Order please visit the prescriptions section on the website.

SELF CARE FORUM - www.selfcareforum.org  This site offers helpful advice and leaflet which are downloadable.  We believe in empowering our patients to have confidence in managing their conditions.  It will also provide helpful advice through the winter months.

OUT OF HOURS: If you need to see or speak to a GP on Bank Holidays, weekends or between 6pm and 8am Monday to Friday please ring NHS 111.  To learn more about our local extended hours GP services please visit http://www.southteesaccessresponse.nhs.uk/

PRACTICE CLOSURES

The practice will be closed Thursday 15th November 2018 from 12pm for GP and Nursing Education.  We re-open on Friday 16th November 2018 at 8amIf you require a doctor urgent and it cannot wait until the surgery re-opens please dial NHS 111.

Future closures planned Thursday 15th November 2018 from 12pm - reopen Friday 16th November 2018 at 8am.  Thursday 14th February 2019 from 12pm - reopen Friday 15th February 2019.

The practice temporarily closes on Thursdays between 12pm & 2.00pm to facilitate staff training and education.  If during this period you need to speak to a Doctor URGENTLY please call 07436803445. This number is only available on Thursdays during this period.  PLEASE NOTE THE PRACTICE CLOSED ON UK BANK HOLIDAYS

PATIENT ONLINE
You can now access a summary of your medical record, order repeat prescriptions and book call back appointments via our online services.  To apply for access and a password please contact our reception team who will explain the simple process.  

ALLOCATION OF NAMED GP FOR ALL PATIENTS
Please see under the Practice Policies section for further details.

Appointments

To request an appointment please call the practice between 8am and 10am for routine problems, however calls can be placed up to 12pm for routine matters, after 12pm will only accept calls for urgent/emergencies. When you call the surgery from 8am you will be transferred to one of the GP’s who will assess the nature and urgency of your call. You will then be offered an appointment that day, or for a later day if preferred. 

Home Visit requests please try and telephone the surgery before 10am if possible. 

If you want advice about a health problem, you can now have an appointment by telephone and speak directly to your doctor by phone on the day that you call. You can use the telephone appointment service for urgent and non-urgent health problems.

Call us on the main surgery telephone number 01642 245069 and ask to make an appointment with the doctor.

The receptionist will ask you for your name and your telephone number. If you need to speak to a doctor urgently, because it’s an emergency, tell the receptionist straightaway.

The receptionist will ask you generally for information about your health problem. This will help the doctor(s) prioritise the call back based on patient need. It does not have to be detailed information just general guidance such as Chest Pain, Sticky Eye or dizzyness.  The receptionist is not prioritising your call the GP will be from the information the receptionist is able to add to the request.  If you do not wish to discuss your symptoms or health problem with the receptionist then please state this to the receptionist.

If you want to talk to a specific doctor tell the receptionist and wherever possible they will arrange this.

If your doctor thinks you need to come into the surgery to be seen, or if you would still like to come in, he or she will make an appointment for you.

When you call the surgery if the doctor is busy he or she will call you back as soon as possible. We aim to return all calls within 1 hour. 

Please try and call before 10am if you wish to see a Doctor that same day and your problem is routine, after 12pm we can only deal with urgent/emergency requests for same day appointments. Please be aware that on rare occasions the urgent/emergency time may be brought forward if the practice is experiencing unusual high demand.

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Doctors Consulting Times

Monday to Friday 8.30am to 11.30am  and  3.00pm to 5.30pm

GP’s are also available for telephone consultations if you wish to consult with a GP over the telephone.

Nurse Consulting Times

 Monday

 AM

 8.00 - 12.00

 

 PM

 1.30 - 4.30

 

 

 

 Tuesday

 AM

  9.30 - 12.00

 

 PM

  1.30  - 4.30

 

 

 

 Wednesday

 AM

  8.30  -  12.00

 

 PM

  1.30  - 4.30

 

 

 

 Thursday

 AM

  9.30  -  12.00

 

 PM

  2.00   -   5.00

 

 

 

 Friday

 AM

  9.30  -  12.00

 

 PM

  1.30  - 4.30

 

 

 

Extended Hours:

There are extended hours appointment for routine care only the appointments will be at different site locations. 

Please click on the link below to book an appointment.

http://www.starappointment.co.uk/booking/

 
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